Complete systems sold by JVA

Warranty for systems I sell.

This applies only to qualifying complete desktop computers and other complete systems purchased from JVA Tech Services. It does not apply to on-site support, repairs, upgrades, diagnostic work, or other service labour.

Scope

This is a product warranty for qualifying complete systems sold by JVA Tech Services. It does not cover service work performed on customer-owned equipment, including on-site support, diagnostics, repairs, upgrades, or labour.

Only for qualifying systems sold by JVA

One-year hardware coverage on qualifying complete systems.

The warranty covers internal hardware failures that occur under normal use during the warranty term. If a covered component fails, it will be repaired or replaced with an equivalent or better component, subject to the terms and exclusions below.

Covered components

Coverage applies to internal hardware failure under normal operation. Exact terms are provided with the system at time of sale.

01CPU / Processor
02GPU / Graphics card
03RAM / Memory
04Motherboard
05Power supply
06Storage drives
07Cooling system

What is not covered

The warranty is for hardware failure under normal use. Damage, misuse, unapproved changes, and faults caused after handoff are excluded.

Damage & handling

  • Liquid or physical damage
  • Transport damage after customer pickup
  • Electrical damage from improper power or surges

Changes & repairs

  • User modification, disassembly, or upgrades
  • BIOS changes, overclocking, undervolting, or tuning beyond the supplied configuration
  • Third-party repair or modification

Maintenance & misuse

  • Excessive dust or lack of reasonable maintenance
  • Misuse, neglect, or improper handling
  • Other faults determined to be caused by user action

Transport responsibility

Systems picked up by the customer become the customer’s responsibility during transport. Damage caused after pickup—including improper packaging, lack of internal GPU support, or transport shock—is not covered.

Read the full official warranty text

This document is provided for reference. Final warranty terms are provided at time of sale.

1-Year Limited Hardware Warranty

System Builder: JVA Tech Services

Contact: [email protected]

Customer Information

Customer Name (Original Purchaser): ____

System ID / Serial: ____

Date of Purchase: ____

Valid proof of purchase is required for all warranty claims.

Warranty Term

This system is covered by a 1-Year Limited Hardware Warranty beginning on the date of purchase listed above.

Any replacement parts provided under warranty are covered for the remainder of the original warranty period or 30 days, whichever is longer.

What Is Covered

This warranty covers internal hardware failures that occur under normal use, including:

  • CPU (Processor)
  • GPU (Graphics Card)
  • RAM (Memory)
  • Motherboard
  • Power Supply Unit (PSU)
  • Storage Drives (SSD/HDD)
  • Cooling System (Air or Liquid)

If a covered component fails due to manufacturing defect or normal operation during the warranty period, it will be repaired or replaced with an equivalent or better component at no cost to the customer.

Replacement components may be new, used, or refurbished, and will meet or exceed the original part’s performance class and functional capability.

What Is Not Covered

This warranty does not cover damage or failure caused by:

  • Liquid damage (spills, condensation, flooding)
  • Physical damage (drops, impact, crushed cases, bent connectors)
  • Transport damage occurring after customer pickup
  • Electrical damage from improper power sources or surges
  • User modification, disassembly, or upgrades
  • BIOS changes, overclocking, undervolting, or tuning beyond system configuration provided at pickup
  • Third-party repairs or modification
  • Excessive dust buildup or lack of reasonable maintenance
  • Any other damage or fault determined to be caused by user action, misuse, neglect, or improper handling

Transport Responsibility

Transport of systems that are picked up by the customer is the sole responsibility of the customer.

Any damage caused during transport or handling after pickup, including improper packaging, lack of internal GPU support, or transport-related shock, is not covered under this warranty.

Repair Services (Out of Warranty or User-Caused Damage)

Repairs for damage not covered under this warranty may still be provided at the customer's request.

Labour will be charged at the standard rate in effect at the time of service, and parts will be charged at cost.

A repair quote will be provided before any work is performed.

If no hardware fault is found and the issue is determined to be software-related, configuration-related, or user-caused, further diagnostic labour may be billed at the standard rate with customer approval.

Warranty Claim Procedure

To initiate a warranty claim, the customer must contact the system builder using the contact information listed above. Warranty service is provided via local drop-off.

The system builder reserves the right to inspect and verify the cause of failure before approving warranty service.

Limitation of Liability

This warranty covers hardware repair or replacement only. The system builder is not responsible for data loss, software issues, lost time, lost income, or any indirect or consequential damages. Customers are responsible for maintaining their own data backups.

Transferability

This warranty is valid only for the original purchaser and is non-transferable unless approved in writing by the system builder.

Agreement

By signing below, the customer acknowledges they have read and understood the terms of this warranty.

Customer Signature: ____ Date: ____

System Builder Signature: ____ Date: ____

Questions about a build or a claim?

Send the system details and the question. Warranty claims are inspected locally before approval.

Contact JVA